Facility Gateway Corporation (FGC) appreciates the criticality of your mechanical cooling system and appreciate that it’s equally important as your electrical systems. HVAC downtime is not an option, yet our experience is that some customers tend to focus their efforts on electrical maintenance, thus mechanical maintenance suffers. Our philosophy is simple: mechanical systems require the same level of attention as any other mission critical application. FGC provides national Carrier HVAC service contracts for mission critical applications specializing in packaged refrigerant systems (DX), packaged glycol systems (CRAC), chilled water, direct & indirect evaporative systems, and cooling towers. We will ensure that your Carrier HVAC systems are operating as energy efficient as possible, keeping your data center cool day and night to ensure the integrity of the computer equipment within the facility.
We rely on our service vendor network of 1000+ technicians to provide industry leading comprehensive third party HVAC maintenance. We have primary and secondary technicians in all major markets and take pride in implementing your MOP & SOP requirements. Every site is taken care with the same industry best practices and procedures so that your can have peace of mind. Let us be your single source provider and ensure 100% uptime by taking a proactive and preventative approach to your single or multiple mechanical cooling sites.
What Your Third Party Carrier HVAC Maintenance Will Include:
+ Full service contracts that include parts and labor coverage
+ 2, 4, & 8 hour guaranteed response times
+ PM only options
+ National parts
+ Master distributor of all major brands
+ T&M rates available
+ 24/7/365 emergency dispatching
+ Over the phone triage services
+ National Operations Center (NOC)
+ SLA contracts available with KPIs
+ National rebate incentives
+ Primary and secondary field technicians available in most locations
+ Custom written MOPs and SOPs
Knowing that different vendors may provide timelier, more cost-effective support than the OEM; FGC will leverage these savings and speed for the customer when possible. Understanding when OEM support is necessary and when it is not is essential in providing the most reliable uptime, maintenance and budgetary savings for our customers. Optimizing support requirements versus cost is essential in program managing facility requirements, and FGC is uniquely prepared to assist.
FGC maintains its own in-house National Operations Center (NOC) for dispatching and monitoring customers' service tickets. Ticketing and emergency calls are worked by trained FGC staff knowledgeable in critical facility nomenclature and procedures. Unlike other NOCs, whose purpose is to service as many different types of customers as possible, FGC's expertise in critical power and cooling is unsurpassed.