UPS Maintenance Support

ONE POINT OF CONTACT

FGC will function as your one point of contact for all Critical Facility Infrastructure and Operations and will ensure all operations and maintenance of your Critical Facility are properly executed.  One stop for critical asset management (Generators, UPS Systems, HVAC), vendor management and contract management. FGC will manage the servicing and integrity of your equipment, acquire the right equipment for your specific needs, professionally install equipment, and streamline purchasing and billing.

ONE COTERMINOUS CONTRACT

Most Companies that have a critical facility have to manage many different contracts, each with their own unique terms, service levels and agreements. FGC streamlines the CFM process by converting your many different contracts to one coterminous contract.

ONE VENDOR NETWORK

One solid vendor network of highly experienced field engineers, mechanics, installation technicians, facility managers, and can incorporate requests for preferred vendors.  With our built-in vendor accountability process, all vendor services and Field Service reports (FSRs) are scrutinized and reviewed by FGC experts for accuracy, completeness--including any future scheduling of maintenance and/or replacement.

FACILITY KEYS

Facility Keys is your key to critical asset management. Created by Facility Gateway Corporation, Facility Keys serves as a centralized location where all aspects of FGC's management of your Critical Facility can be accessed at anytime.  Within Facility Keys, all operations, asset information, emergency events, documents, vendor information and maintenance records will be actively maintained in Facility Keys by FGC and available to you. Facility Keys allows you to track your asset records, valuable reports and the ability to view a calendar of  past and future events and scheduled preventive maintenance.

FSR TOOL

The FSR Tool facilitates the crucial process of assuring vendor accountability. Our expert technical team systematically reviews all submitted FSRs for diagnostic accuracy, service completeness, compliance and fulfillment of any further actions required.  After the technical team verifies that the appropriate service has been completed, they translate service notes and information to a uniform and streamlined format--free of cumbersome, overly technical descriptions--so that you are able to quickly make the right decisions when resolving critical issues. The verified and uniform information further provides a means to identify, extract and evaluate valuable quantifiable data.

PURCHASING POWER & PROCUREMENT TEAM

When you partner with us, our purchasing power becomes your purchasing power.  Our Purchasing and Procurement Team gathers competitive bids from multiple manufacturers and has well-established credit lines with all major OEM’s, ensuring procurement of the best equipment at the best price.  Invoices are reviewed for accuracy and then paid by FGC on your behalf.  Multiple invoices are then consolidated to be presented to you as one itemized invoice at a later time--allowing you to get what you need when you need it.

UPS

Facility Gateway Corporation provides national UPS maintenance contracts.  Our team understands the mission critical nature of your three phase UPS.  Whether you have a standalone application, iso-redundant, or parallel redundant configuration; FGC is the right service partner for you. What is the recommended PM frequency for your UPS configuration?  Do you have redundant battery strings?  What is your current load and how does it affect your runtime?  Do you need a full service contract or PM only?  Let us put together the hybrid contract for your sites and ensure the OEM is engaged when necessary.  If your UPS has proprietary lock out software we can engage the right OEM resources so that your UPS is properly serviced at a cost effective rate.  We have primary and secondary technicians in all major markets. FGC takes pride in implementing your MOP & SOP requirements.  Care is taken so that every site uses the same industry best practices and procedures so that you can have peace of mind.  Let us be your single source provider and ensure 100% uptime by taking a proactive and preventative approach to your single or multiple UPS sites.

We Perform:
+ Full service contracts that include parts and labor coverage
+ 2, 4, & 8 hour guaranteed response times
+ PM only options
+ National parts
+ Master distributor of all major brands
+ T&M rates available
+ 24/7/365 emergency dispatching
+ Over the phone triage services
+ National Operations Center (NOC)
+ SLA contracts available with KPIs 
+ National rebate incentives
+ Primary and secondary field technicians available in most locations
+ Custom written MOPs and SOPs

Additional Services:
+ Annual and semiannual load banks
+ Battery replacements
+ CAP replacements
+ T&M repairs
+ Filter replacements
+ Monitoring upgrades
+ Battery monitoring

Knowing that different vendors may provide timelier, more cost-effective support than the OEM; FGC will leverage these savings and speed for the customer when possible.  Understanding when OEM support is necessary and when it is not is essential in providing the most reliable uptime, maintenance and budgetary savings for our customers. Optimizing support requirements versus cost is essential in program managing facility requirements, and FGC is uniquely prepared to assist.

We have changed the approach to the facility management business during the last several years. Whereas other companies maintain vast, slow-moving, inefficient workforces; FGC leverages a combination of direct OEM support and Certified third-party technicians around North America.  Our Vendor Network was designed through years of experience in program managing facilities, technicians, and OEM relationships. 

Using the best of our Hybrid model, FGC services are unparalleled in their reach, expediency and completeness.

Contact us to learn more!

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