UPS Maintenence & Service Contracts

UPS Maintenance & Service Plan Contracts

A Customized Approach to Your UPS Service Needs

Facility Gateway Corporation (FGC) appreciates the complexity of managing a comprehensive and effective critical power infrastructure and will customize UPS service contracts to your individual company’s needs. We will serve as your single point of contact to manage your critical power UPS and batteries, dramatically reducing your burden, increasing uptime, utilizing the available resources and allowing you to focus on the success and growth of your business.

  • How We Assess Your Needs Together

    Our service team starts by communicating on-site with your IT and Facility Managers to learn your goals, level of service requirement, and overall maintenance program objective. We then create a detailed business proposal to meet your specific needs paying close attention to any feedback provided. Our priority is to then oversee your method of procedures (MOP’s), standard operating procedures (SOP’s) and comprehensive service program to ensure all assets are performing to your standards.

  • Post PM Review

    Through our extensive post-PM technical review, we will examine your field service reports (FSR) and perform an open dialog assessment taking any CAPEX/OPEX requirements and cost saving opportunities into consideration regarding your UPS maintenance.

  • Maintenance Support

    If an emergency arises, call our National Operations Center (NOC) 24/7/365, who will assess, dispatch and oversee equipment emergency issues quickly and accurately. After each emergency call, we will provide field service reports (FSR) and root cause analysis (RCA). We also implement necessary next actions with our field engineers to get your equipment back online ASAP. All MOPs and SOPs are followed 100% of the time.  

  • Hybrid Contracts

    Our service team can design a hybrid maintenance contract for all UPS systems to include different levels of service for each UPS.  For example, if you require PM ONLY, FULL SERVICE, and OEM WARRANTY on separate units, we can make that happen. If you are looking to add different equipment to an existing UPS contract, we can become your single point of contact.  You have the opportunity to add batteries, generators, switchgear, HVAC cooling systems, fire suppression and other electrical/mechanical systems to an existing UPS service contract with FGC. Our vendor network includes OEM, third-party service companies, and FGC technicians placed on-site for expert support.  

  • Additional Services

    As part of our mission critical facility support services, FGC can assist with design and construction, site surveys, efficiency studies and special projects related to mission critical power & cooling applications.  The projects include new build, retrofit, and expansion of existing data center. We can also assist with asset disposition as needed, recycling, and tear-outs. Do not hesitate to call us for details.

Widespread Regional Coverage

Our Wisconsin-based NOC is staffed 24 hours a day, every day. Our analysts are experienced, knowledgeable, and connected. We are moments from dispatching a quality technician to your site at any time or if you need phone tech support in the middle of the night, FGC has you covered.

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We're Always Ready

Have a UPS Emergency?

866-255-6030

Ready to work with us?

Our mission is to partner with your organization to ensure that your mission critical UPS experiences 100% uptime.

What We Provide

Local Experienced Technicians

Not all technicians are created equal. Some technicians may have the intellect but lack the practical hands-on experience to PM your equipment. We believe in hiring dedicated technicians that average 20+ years of experience.

National Coverage

FGC provides UPS service in all 50 states and

some areas of Canada. Whether it is a PM

contract or Emergency service, FGC has you covered.

Fully Stocked

Batteries & Parts

As your service provider we cannot properly do our jobs without access to batteries and parts. We stock several million in parts, batteries, and replacement equipment nationally. OEM certified or vintage third party, FGC has the parts to ensure this highest UPS uptime.

UPS Service Plan Options

PM ONLY:

  • Emergency service is dispatched by FGC (Best effort guaranteed response time)
  • Technical support is provided by FGC
  • OEM warranty has been exhausted
  • Parts and Labor will be quoted

PM PLUS:

  • Emergency service is dispatched by FGC
  • Technical support is provided by FGC
  • OEM warranty has been exhausted
  • Parts and Labor will be quoted
  • Response time guarantee included

FULL SERVICE:

  • Emergency service is dispatched by FGC
  • Technical support is provided by FGC
  • OEM warranty has been exhausted
  • Parts covered by FGC
  • Labor covered by FGC
  • Response time guarantee included
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Your All in One Management Platform

Your All in One Management Platform

Your All in One Management Platform

Created by Facility Gateway Corporation, Keys is a patented facility asset management software platform designed to keep all of your facility management operations and maintenance records in one centralized location. 

Performance Tracking

Within the Facility Keys™ asset management software operating platform, KPIs (Key Performance Indicator) rate our performance as your facility management support company.

Vendor Management

We track performance criteria such as the number of PMs (preventive maintenance) scheduled/re-scheduled per month and emergency call performance and resolution.

Asset Management

Facility Keys™ asset management software saves time and eliminates paper chasing by keeping a complete list of your facility management reports and documents at your fingertips.

Site Information

View a snapshot of all sites in one location and the number of assets per site, along with details like location, manufacture, upcoming schedule, and data center performance.

Procurement Management

View all quotes, purchase orders, and invoices related to each site and specific asset. This feature can possibly help lower your current price of procurement by streamlining your strategy. 

Learn more about

Facility Keys™ 

More Information

What Our Clients Have to Say

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As part of our mission critical facility support services, FGC can:

Assist with design and construction, site surveys, efficiency studies, and special projects related to mission critical power & cooling applications. The projects include: new build, retrofit, and expansion of existing data centers.  We can also assist with asset disposition, recycling, and tear-outs as needed.

Get in Touch Today

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Our FGC Guarantee

FGC believes in quality customer service and we’re not afraid to show it. As the old adage states “put your money where our mouth is” aligns with our integrity and we are willing to tie monetary SLA’s to any Key Performance Indicator and any UPS contract to ensure we are accountable for our actions. We understand the importance of your critical operation. We leave it with you to consider ourselves as your partner, we are willing to prove it with the FGC Guarantee. Whether it is a guaranteed response time, lead time for repairs, FSR turn around or PM completion SLA, we are up for the challenge. We are not afraid to guarantee our performance. 

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