Learn how FGC handled this UPS battery emergency call quickly and professionally for this home improvement store.

A case study performed by Facility Gateway on outdated UPS parts that contributed to its failure.

A newly contracted client in Pennsylvania had multiple outdated parts on their UPS unit, resulting in its bypass. Check out our Case Study #8 to learn more about how we got our client back online.

When our client called our NOC regarding their low generator fuel, we were able to schedule a fuel delivery within 24 hours. Our quick response ensured our client faced zero downtime!

Our client, experiencing a thermal runway emergent situation with their UPS batteries, needed a quick response. Our field engineer assessed and recommended a solution within two hours!

Our client called our NOC with a persistent Battery Overtemperature Warning alarm. After multiple site visits and new parts installation, our field engineer determined a pinched wire was causing the alarm. Within less than a week, our team was able to cease the persistent battery alarm.

Advancements to three-phase uninterruptible power supply bring greater efficiency and modularity, along with a reduced footprint, improved connectivity and a lower total cost of ownership.

Our technician determined the battery breaker was tripped. A site visit was then scheduled for the customer’s site the following day to resolve the issue